BUSINESS CRITICAL ISSUE The J.M. Smucker Company wanted to update the look of its iconic Milk-Bone® dog treat portfolio in early 2020. LEARNING The new design performed well across multiple sub-lines within the portfolio (e.g., Flavor Snacks, Gravy Bones, etc.) and identified some optimizations to further enhance the emotional connection with pet parents. GROWTH OUTCOMES The new design launched in 2021 in addition to a new TV creative, innovation, and other initiatives. Milk-Bone has accelerated in sales growth and is outpacing total category growth rates. |
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